Returns will not be accepted without prior authorization. A restocking charge of 15% is charged on all returnable merchandise. Returns shipped freight collect or without a return authorization will not be accepted. No returns or adjustments will be made after 30 days from invoice date.
What To Do if Your Order Arrives Damaged
Packages showing minor damage should be accepted. Notify us of the damage and we will handle the claim from our end, adjusting the claim to your satisfaction.
What To Do If Your Order Is Not Complete
FedEx, UPS and the Postal Service treat all individual packages as separate shipments. In some cases multiple package shipments will arrive over a period of three days. If your order is one or more cartons short, allow a day or two for the balance to arrive, and then give us a call if it is still incomplete. Claims for incomplete shipments or missing items will not be honored beyond 30 days of invoice date.